Career Advancement Programme in Social Robotics and Customer Service Management
Published on June 23, 2025
About this Podcast
HOST: Welcome to our podcast, today we're talking with an expert in Social Robotics and Customer Service Management. Can you tell us a bit about the Career Advancement Programme you're involved in? GUEST: Absolutely, this programme is designed for professionals who want to enhance their skills by learning how to integrate robotics technology into customer service roles. HOST: That sounds fascinating! How have you seen this technology change the landscape of customer service? GUEST: Social robotics has significantly improved customer experiences. It provides innovative solutions that can adapt to various industries like retail, hospitality, or tech. HOST: And what kind of challenges are people facing when it comes to implementing these new technologies? GUEST: There are several challenges, including resistance to change, lack of understanding of the benefits, and concerns over job security. However, with proper training and communication, these issues can be mitigated. HOST: It's clear that social robotics is shaping the future of service management. Where do you see this field heading? GUEST: I believe we'll see a rise in automation, but also a greater emphasis on human-robot interaction. The goal is not to replace humans but to assist them in providing better services. HOST: Thank you so much for sharing your insights! For anyone interested in learning more, where can they find out more about this course? GUEST: They can visit our website and explore the programme details. It's a great opportunity to stay ahead in your career and understand the future of service management. HOST: Don't miss out on transforming your professional journey. Check out the Career Advancement Programme in Social Robotics and Customer Service Management today!
