Postgraduate Certificate in Crisis Communication for Crisis Intervention Teams
Published on June 24, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm thrilled to have Dr. Jane Smith with us. She's an expert in Crisis Communication and the instructor for the Postgraduate Certificate in Crisis Communication for Crisis Intervention Teams. Dr. Smith, can you tell us a bit about your personal experiences that led you to specialize in this field? GUEST: Absolutely, I've spent over two decades working as a first responder and mental health expert. I've seen firsthand how crucial effective communication is during high-stress situations. This inspired me to help others develop these skills. HOST: That's fascinating. And what current industry trends are you seeing that are relevant to this course? GUEST: There's growing recognition of the importance of mental health support in emergency services. This is leading to more focus on communication skills, de-escalation techniques, and self-care for first responders. HOST: That sounds vital. Now, what are some challenges faced in the field or while teaching this subject? GUEST: The biggest challenge is the high-stress nature of the work. It can be difficult to find time for training, and applying new communication strategies in real-life scenarios can be challenging. HOST: Indeed, it's not an easy task. Lastly, where do you see the future of Crisis Communication in the context of Crisis Intervention Teams? GUEST: I believe we'll see more integrated approaches, combining communication skills with technology, and a stronger emphasis on mental health support for first responders. HOST: Dr. Smith, thank you so much for sharing your insights with us today. It's been a pleasure talking to you about the Postgraduate Certificate in Crisis Communication. GUEST: My pleasure, thank you for having me. I hope our discussion has been informative and encourages more people to explore this important field. HOST: Absolutely, and for our listeners, if you're interested in learning more, do check out the course details on our website. Until next time, stay safe and keep learning!
